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Categories: Blog September 9, 2013 @ 11:45 AM 0 Comments      

For a company you are familiar with

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(1) write a generic customer satisfaction policy that a firmmight use to convey trust to its customers and as a means of determining employee values, policies and training initiatives,

(2) develop a customer satisfaction survey of at least 8 questionsfor this same firm and explain your rationale for the questions selected. The customer satisfaction policy and survey rationale should comprise 2-3 pages in APA format and besubmitted along with your customer satisfaction survey

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