Jobs at Kidblog

If you want to make a difference in K-12 education, we want you to join our team.

Kidblog has a bold vision: empower millions of K-12 students worldwide to share their voice and make an impact. We are seeking smart, idealistic people with a passion for web technologies and education. Help us foster digital citizenship as we build a global student publishing community.

Positions

Product Support Specialist

As a Product Support Specialist on the Customer Success team, you will help educators, administrators, and school district IT professionals achieve goals for student publishing in the classroom and beyond.

Roles and Responsibilities

  • Provide timely assistance and advice to customers
  • Communicate with customers via Zendesk ticketing system, phone, and chat
  • Investigate and solve users’ issues, which may be complex
  • Handle customer complaints or any major incidents (i.e. security concerns, server errors, etc)
  • Provide refunds to customers
  • Maintain thorough history of discussions or correspondence with customers
  • Be an expert in Kidblog’s product and services and keep up-to-date with product enhancements
  • Work closely with the Customer Success Director to improve customer service procedures and proactively provide knowledge, tools, tutorials, and professional development opportunities for our users
  • Meet with Kidblog sales and engineering team members to discuss potential product improvements and streamline internal processes

Ideal Profile

  • Align with Kidblog’s core values: customer focus, open communication, helpfulness, optimism, and lifelong learning
  • At least two years of customer support experience

This is a local, part-time position at our headquarters in Minneapolis, MN. If you’re interested in learning more, send us a resume and tell us a little about yourself at: jobs@kidblog.org


Account Executive

As an Account Executive on the Education Services team, you will represent Kidblog to educators, administrators, and school district IT professionals as we help them achieve goals for student publishing in the classroom and beyond.

Role and Responsibilities

  • Engage in timely communication with customers and stakeholders as they make a purchase decision.
  • Establish relationships with potential customers via inbound inquiries, as well as reaching out to new prospects identified through Marketing efforts.
  • Nurture qualified leads through the sales process until successful activation of new membership.
  • Ensure customer retention by facilitating membership renewal.
  • Work closely with Kidblog’s Leadership Team to set and reach goals.

Ideal Profile

  • Align with Kidblog’s core values: customer focus, open communication, helpfulness, optimism, and lifelong learning
  • Organized and driven
  • At least two years of sales experience

This is a local, full-time position at our headquarters in Minneapolis, MN. If you’re interested in learning more, send us a resume and tell us a little about yourself at: jobs@kidblog.org


If you have skills or interests we haven’t highlighted, but think you could be a great addition to our team, get in touch! Send us an email: jobs@kidblog.org.